🔔 Website update: OD&PL content is moving

We’re currently in the process of moving some of our OD&PL content to the Staff Intranet. Thank you for your patience as we make these updates.
Find out what's changing
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PebblePad technical support for staff

Raising a ticket

If a member of staff has technical difficulties with accessing PebblePad, they should raise an IT ticket/DES Service Now ticket by following these steps:

  • Go to the IT Services webpage, log in and type PebblePad in the search box.
  • In the next screen you can request Creator Rights (for workspaces; which brings up a form to complete), or Help for Staff or Help for Students.
  • From Help for Staff, you'll get an A-Z of guidance (which might answer your query) or, if something isn't working or you need further help, you can click on the 'Something broken' option on the right to raise a ticket. If you do raise a ticket, remember to put PebblePad or ATLAS in the subject line so that the ticket is redirected to the Digital Education Systems team.

PebblePad Help Hub

PebblePad have introduced the Help Hub, a new website for guidance and support, replacing the legacy Learning Centre. You can access the Help Hub from several convenient locations:

  • Pebble+ Dashboard
  • Main Menu
  • ATLAS Header (Please note this will be replaced by the User Profile Menu in the coming months)
  • Merged Externals Dashboard
  • Externals Dashboard Header
  • User Profile Menu
  • User Account Settings Hub
Visit the Help Hub

Staff and Student Guides

Content coming soon.